F.A.Q. - Frequently Asked Questions

Please refer to this page before submitting a question through the contact form. We may just have your answer!

- How long will my domain registration take to process?
This will typically take 24 - 72 hours. If there are any problems you will be notified asap!

- How long will my domain transfer take to process?
Domain name transfers typically take longer than registrations. A transfer could take anywhere from 3-6 days depending on your current registrar or hosting provider. When transfering a domain please notify your current hosting provider of the move to help things run smoothly. As of 10/28/06 all Domain Transfers require an Authorization Code!! Please contact your current domain registrar to aquire this authorization code prior to signing up for an account at Icicledrop. I cannot transfer your domain without this code. Transferring your domain is not a requirement to purchase webspace, however each package does come with a free domain name, so why not take advantage?

- Can I buy more space when I need it?
Sure you can buy more space whenever it's needed. You can either request to switch packages or we can negotiate a price and MB count. If you choose to switch packages mid-year you will only be charged the difference in cost. If you would like to switch packages at your renewal date, you will pay the full cost of the new package.

- What if my domain name is already taken!?
You will be able to check the availability of domain names upon checkout. Alternatively, I recommend http://www.checkdomain.com/.

- Will you help me build my website?
I'm sorry but the answer is no. I always try to acheive terrific customer service, however this is not a web design service. There are many good affordable web design services available on the web. Icicledrop.com does not offer web design services at this time.

- I registered my own domain but I still can't get my website to work :(
Please make sure that your name servers are set to the ones I send you. You can do this at your registrar.

- Is it safe to buy from you using my credit card?
Yes absolutely! I use paypal for payment and I don't have access to your card information at any time! PayPal is a safe and secure service.

- I don't have a paypal account! Can I still buy hosting from you?
Of course! You are not required to have a paypal account to send money through them. All you have to do it click where it says "If you do not currently have a PayPal account Click Here" on the paypal payment page.

- What domain names can your register?
At the moment Icicledrop only registers .com, .net, .org, .name, .info, .us, and .biz.

- If I change my mind can I get my money back?
Sure thing! This must be done within 10 days however!

- Do lower prices mean low-quality service?
Not at all! Icicledrop uses Cpanel 10 and provides a 99% Up-time Guarantee You can see a screen shot of our control panel here.

- Will you renew my domain name at the end of each year?
If you choose to remain on our hosting for another year and pay the yearly hosting fee than yes I will re-new your domain, at no extra cost to you :) I will notify you 1 month before the end of the year to ask if you would like to re-new your hosting package. If I do not hear back from you before the renewal date you may possibly lose your domain name.

- Can I have free hosting?
I'm sorry but that just is not possible. There are many free website services available on the web that may better suit your needs.

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